Our steps to achieve high client satisfaction and great quality include:
We utilize a color coded microfiber cleaning system to avoid cross contamination. Countless cleaning companies use the same towel in the kitchen that was used in the restrooms. Either unknowingly or through negligence and improper training.
We utilize two kinds of mopping systems and a unique mopping process. Using a combination of microfiber string mops and flat mops.
All mops and towels are used for one application. Clean towels and mops are kept separate from dirty.
All hard flooring is cleaned with natural disinfection then rinsed with our special ECC friendly water to avoid soap build up on floors. Leaving a sanitized, disinfected residue free surface.
We use beater bar vacuums that meet and exceed HEPA/ ULDA regulations. Backpack micro filtration vacuums for vents, corners and high dusting. This avoids redistribution of harmful dust through the air.
Frequent communication and customer follow up is a key element of our Quality Management System.
We make it easy to communicate with us, using log books, mobile e-mail, two-way radios and cell phones provided by Quality Cleaning Professionals, an account manager is just a call away and always immediately available to handle your service requests.
Another effective way for our customers to have a voice is through our Customer Satisfaction Survey, which we use to measure your quality perceptions of our work. By tracking service responses, we can implement preventive/pro-active measures to further enhance our performance.
Employees’ performance is closely monitored to assure that service expectations are met or exceeded. Weekly goals, objectives and customer satisfaction meetings are used to measure score. Keeping desired time lines and work schedules also weigh-in.
This system supports frontline employees, promotes efficiency, and aids our operations staff in ensuring our services are operating smoothly.
We are especially proud of our quarterly employee recognition program, safety performance incentive program, performance appraisals, and our “Job Well Done!” instant recognition program. Our employee retention rate is currently 88%.